You are here: Community and Stakeholder Engagement

  • Mini-Grid Policy Toolkit looking at stakeholder engagement. See page 60

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  • Community tool box provides guidance for increasing participation and engaging stakeholders

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  • Article on best practice community engagement for infrastructure projects

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  • Community implementation model developed by Renewable World, an NGO

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  • Toolkit on community engagement

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  • Customer Service Training Manual

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  • 5 key steps to successful community engagement

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  • Introduction to Customer Service Management

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  • Seven steps to better customer experience management (KPMG)

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  • Mini-grid Design Manual, (ESMAP, 2000)

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